Privacy policy

---

Last Updated: January 1, 2026

The Message Center (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and businesses that interact with our website and Services. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our operations.

This Privacy Policy applies to information collected through our website, Services, onboarding processes, communications, and related interactions.

1. Information We Collect

We collect information necessary to provide and support the Services. The categories of information collected depend on how you interact with us and the Services used.

A. Client and Business Information

• Business name and primary contact details, including name, email address, phone number, and mailing address
• Account setup information, service configurations, and preferences
• Billing, invoicing, and payment-related information
• Client Instructions, routing preferences, and other operational details provided by the Client  

B. Communication Information

• Information provided by individuals who contact a Client through the Services
• Message content, timestamps, delivery status, and routing information
• Limited communication metadata necessary to receive, process, and deliver communications in accordance with Client Instructions

C. Website and Technical Information

• IP address, browser type, device type, operating system, and related technical identifiers
• Pages viewed, referring URLs, and interaction data associated with website usage
• Cookies and similar tracking technologies used to support website functionality and performance (see Section 7)

2. How We Use Information

We use collected information solely to provide, operate, and support the Services and only to the extent necessary to carry out Client Instructions. Specifically, information may be used to:

• provide, operate, and support the Services;
• complete onboarding, billing, and account management activities;
• receive,  process, route, and deliver Incoming Communications in accordance with Client Instructions;
• maintain service quality, reliability, and security;
• communicate with Clients regarding service updates, support matters, or policy changes;
• comply with applicable legal, regulatory, and contractual obligations.

The Company does not use Client or communication information for purposes unrelated to providing or supporting the Services, and does not access, use, or disclose information except as necessary to perform the Services or as required by law.

3. Information Sharing and Disclosure

The Company does not sell, rent, or trade personal or Client information.

Information is shared only to the limited extent necessary to provide and support the Services and solely in the following circumstances:

• with Company personnel or contractors who require access to perform their job responsibilities in connection with the Services;
• with Third-Party Services or vendors that support the Company’s infrastructure or operations, only as necessary to provide the Services;
• when required by applicable law, legal process, or a valid government request;
• to protect the rights, property, or safety of the Company, Clients, or others;
• with the Client’s authorization or at the Client’s direction.

Any disclosure is limited to the minimum information reasonably necessary to fulfill its purpose.

4. Client-Controlled Information

Clients retain control over:

• the content of Incoming Communications;
• Client Instructions, routing rules, and service configurations;
• decisions regarding how communications are reviewed, handled, or acted upon after      delivery.

The Company processes information solely on behalf of Clients and in accordance with Client Instructions. The Company does not determine the business purpose of Client communications and does not independently use, modify, or act upon such information except as necessary to perform the Services.

5. Data Security

The Company implements reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

While we take appropriate measures to safeguard information, no system or method of transmission can be guaranteed to be 100% secure. Clients and users remain responsible for maintaining the security of their own systems, credentials, and delivery channels, including protecting access to devices, accounts, and communication endpoints used in  connection with the Services.   

6. Data Retention

Information is retained only for as long as reasonably necessary to:

• provide and support the Services;
• comply with applicable legal, regulatory, or contractual obligations;
• resolve disputes or enforce agreements.

Retention periods may vary depending on the nature of the information, service configuration, Client Instructions, and applicable laws. When information is no longer required for these purposes, it is securely deleted or de-identified in accordance with the Company’s data handling practices.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support basic functionality, improve performance, and enhance user experience. These technologies help us understand how the website is used and allow certain features to function properly.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of certain features of the website 

8. Third-Party Websites and Services

Our website or Services may link to, reference, or integrate with third-party websites, platforms, or services that are not owned or controlled by the Company. This Privacy Policy applies only to information collected by the Company and does not govern the privacy practices of third parties.

We encourage users and Clients to review the privacy policies and practices of any third-party services they choose to access or use in connection with the Services.

9. Children’s Privacy

The Services and website are intended for use by adults and are not directed to individuals under the age of eighteen (18). The Company does not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected inadvertently, we will take reasonable steps to delete such information.

10. Changes to This Privacy Policy

The Company may update or revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued access to or use of the website or Services after such changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

Questions regarding this Privacy Policy or other privacy-related matters may be directed to:

Email: policies@themsgctr.com