Billing & Payment Policy

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Last Updated: January 1, 2026
 

This Billing & Payment Policy explains how fees, invoicing, payments, and related matters are handled by The Message Center (“Company,” “we,” “us,” or “our”). This Policy applies to all Clients and is incorporated by reference into the Company’s Terms of Service and any applicable written service agreement.

1. Billing Structure

Billing terms, pricing, service plans, and applicable fees are established during onboarding or set forth in a written service agreement, pricing schedule, or order confirmation.

Depending on the Services selected, billing may include, without limitation:
• subscription-based fees;
• per-user, per-account, or other unit-based charges;
• usage-based fees;
• one-time setup, onboarding, or configuration fees; or
• a combination of the above.

All pricing and billing terms are communicated to the Client prior to service activation.

2. Billing Cycle and Invoicing

Invoices are issued in accordance with the agreed billing cycle, which is typically monthly unless otherwise specified in writing.

Invoices may include:

• the applicable service period;
• recurring subscription charges;
• usage-based, overage, or additional charges, if applicable;
• taxes or fees required by law.

Clients are responsible for reviewing invoices promptly and notifying the Company in writing of any questions or discrepancies within a reasonable time after receipt.

3. Payment Methods

Accepted payment methods are communicated during onboarding and may include credit card, ACH, or other approved electronic payment methods.

Unless otherwise agreed in writing:

• payments are due on or before the invoice due date;
• enrollment in automatic or recurring payments may be required for ongoing Services;
• Clients are responsible for maintaining current, accurate, and valid payment information.

4. Late or Failed Payments

Failure to remit payment when due may, at the Company’s discretion, result in one or more of the following actions:

• assessment of late fees, where permitted by law;
• restriction, suspension, or interruption of Services;
• termination of Services in accordance with the Terms of Service.

The Company is not responsible for service interruptions or impacts resulting from late payments, declined transactions, failed payment processing, or expired or invalid payment methods.

5. Taxes

Clients are responsible for all applicable taxes, fees, or governmental assessments imposed in connection with the Services, excluding taxes based solely on the Company’s net income, unless otherwise required by law.

Where required or applicable, such taxes or fees may be added to invoices and collected by the Company.

6. Billing Adjustments and Disputes

If a Client believes an invoice is incorrect, the Client must notify the Company in writing within a reasonable time after receipt of the invoice, providing sufficient detail to allow the Company to review the matter.

Billing disputes do not suspend the Client’s obligation to pay any undisputed amounts by the applicable due date. The Company will review disputed charges in good faith and make any appropriate adjustments, if warranted.

7. Changes to Pricing or Billing Terms

The Company may update pricing, billing structures, or payment terms from time to time. Advance notice will be provided when required by applicable law, contract, or written agreement.

Continued use of the Services after updated pricing or billing terms become effective constitutes acceptance of those changes.

8. Refunds and Credits

Unless expressly stated in writing, all fees are non-refundable.

Any credits, refunds, or billing adjustments are issued at the Company’s discretion or as required by applicable law or a written service agreement.

9. Service Suspension and Reactivation

If Services are suspended due to nonpayment or billing-related issues, reactivation may be subject to the Company’s review and may require one or more of the following:

• payment of any outstanding balances;
• provision of updated, valid payment information;
• payment of any applicable reactivation or administrative fees.

Reactivation is not guaranteed and may be subject to updated service terms or configurations.

10. Relationship to Other Policies

This Billing & Payment Policy should be read in conjunction with the Terms of Service and Cancellation Policy. In the event of a conflict, the applicable written service agreement will govern.

11. Contact Information

Questions regarding billing or payment matters may be directed to:

Email: billing@themsgctr.com