Message Handling Disclaimer

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Last Updated: January 1, 2026

This Message Handling Disclaimer describes the scope, limitations, and boundaries of message intake, handling, routing, and delivery services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Disclaimer is incorporated by reference into the Company’s Terms of Service and any applicable written service agreement.

1. Nature of Message Handling Services
The Company provides administrative communication handling services only. These services may include receiving, recording, documenting, routing, and delivering Incoming Communications strictly in accordance with Client Instructions.

The Company does not create, modify, interpret, evaluate, prioritize, or make decisions regarding the content or significance of communications, except as necessary to carry out Client Instructions.

2. No Interpretation or Judgment
The Company does not:

• interpret the meaning, intent, significance, or implications of communications;
• determine urgency, priority, or required response unless expressly defined in Client Instructions;
• provide advice, opinions, recommendations, or guidance to callers or contacts;
• verify, validate, or assess the accuracy, completeness, or truthfulness of information provided by callers.

All message content is handled and delivered as received, subject to Client Instructions, service configuration, and system capabilities.

3. No Guarantee of Delivery or Response
While the Company makes commercially reasonable efforts to receive and deliver messages in accordance with Client Instructions, the Company does not guarantee:

• successful delivery to Client-designated recipients;
• receipt, review, or response by End Users;
• specific response times, actions, or outcomes.

Responsibility for monitoring designated delivery channels and for reviewing, interpreting, and acting upon messages after delivery rests solely with the Client and Client-designated recipients.

4. Client Responsibility for Instructions and Outcomes
The accuracy, timeliness, and effectiveness of message handling depend on the completeness, clarity, and currency of Client Instructions.

The Company is not responsible for:

• errors, delays, or omissions resulting from incomplete, inaccurate, or outdated Client Instructions;
• failures caused by unreachable, unavailable, or incorrect Client-designated contacts;
• consequences arising from how messages are reviewed, interpreted, prioritized, or acted upon after delivery.

5. No Emergency or Professional Services
The Company does not provide emergency response, emergency dispatch, or crisis intervention services.

The Company does not provide medical, legal, financial, or other professional advice and does not assess risk, severity, or urgency except as expressly defined in Client Instructions.

If an emergency exists, individuals should contact local emergency services immediately.

6. Third-Party Dependencies
Message handling and delivery may rely on third-party systems, platforms, or services not owned or controlled by the Company, including telecommunications providers, internet services, software platforms, and integrations.

The Company is not responsible for delays, interruptions, errors, or failures caused by third-party systems, network issues, outages, or other external conditions beyond the Company’s reasonable control.

7. Relationship to Other Policies
This Message Handling Disclaimer should be read in conjunction with the Terms of Service, Privacy Policy, Billing & Payment Policy, and Service Scope & Limits Policy. In the event of a conflict, the applicable written service agreement will govern.

8. Contact Information
Questions regarding this Message Handling Disclaimer may be directed to:

Email: policies@themsgctr.com