Cancellation Policy

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Last Updated: January 1, 2026

This Cancellation Policy describes the process and requirements for canceling services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Policy is incorporated by reference into the Terms of Service, Billing & Payment Policy, and any applicable written service agreement.

1. Notice of Cancellation

Clients may initiate cancellation by submitting a cancellation request in writing through an authorized communication channel designated by the Company, such as email. For verification and recordkeeping purposes, cancellation requests must be submitted in written form.

2. Cancellation Effective Date

Cancellation becomes effective at the end of the then-current billing period unless otherwise agreed in writing. Services will remain active and billable through the effective cancellation date.

3. Advance Notice

To avoid charges for the next billing cycle, Clients must submit a written cancellation request at least thirty (30) days prior to the next scheduled billing date, unless a different notice period is expressly set forth in a written service agreement.

Cancellation requests received after this notice period may be applied to the following billing cycle.

4. Confirmation

The Company will provide written confirmation once a cancellation request has been processed. Clients should retain this confirmation for their records. If written confirmation is not received, the cancellation request has not been finalized.

5. Outstanding Balances

Clients remain responsible for all outstanding balances, fees, and charges incurred through the effective cancellation date. Past-due accounts may be subject to collection efforts or legal action, as permitted by applicable law and the Terms of Service.

6. Reactivation

If a Client elects to resume service following cancellation, reactivation requires execution of a new service agreement and may be subject to then-current rates, terms, setup or reactivation fees, and service availability at the time of reactivation.

7. Refunds and Credits

Because Services are billed in advance, fees are non-refundable except where required by applicable law or expressly stated in a written agreement. No prorated refunds or credits are issued for partial billing cycles or unused service periods.

8. Relationship to Other Policies

This Cancellation Policy should be read in conjunction with the Terms of Service and Billing & Payment Policy. In the event of a conflict, the applicable written service agreement will govern.

9. Contact Information

Questions regarding cancellation may be directed to:

Email: billing@themsgctr.com