Cancellation Policy

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1. Notice of Cancellation

Clients may cancel their subscription by submitting a written cancellation notice via email or fax. For verification and recordkeeping purposes, cancellations must be received in writing.

2. Effective Date

All cancellations take effect on the final day of the current billing cycle unless otherwise agreed in writing. Services will remain active and billable until the cancellation is confirmed by our billing department.

3. Advance Notice

To avoid charges for the next billing period, written cancellation must be received at least thirty (30) business days prior to the next scheduled billing date. Cancellations received after that period may be applied to the following cycle.

4. Confirmation

Written confirmation will be issued once the cancellation request has been processed. Please retain this confirmation for your records. Failure to receive confirmation indicates that the cancellation has not yet been finalized. 

5. Outstanding Balances

All past-due or outstanding balances must be paid in full prior to the cancellation’s effective date. Accounts with unpaid balances may be referred to collections or small claims court, as applicable.

6. Reactivation

Should you wish to resume service after cancellation, reactivation will require a new service agreement and may be subject to updated rates, terms, and setup fees.

7. Refunds

Because The Message Center provides subscription-based communication services billed in advance, no prorated refunds or credits are issued for partial billing cycles or unused service periods.