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    • Home
    • Services
      • Business Phone Support
      • Medical Phone Support
    • Pricing
    • How It Works
      • Overview
      • The Process
      • Life Cycle of a Call
      • Daytime & After-Hours
      • Live Answering Service
      • Custom Call Handling
      • Who This Is For
      • Common Questions
    • Contact
      • Schedule A Consultation
      • Contact Us
(888) 308-2015
  • Home
  • Services
    • Business Phone Support
    • Medical Phone Support
  • Pricing
  • How It Works
    • Overview
    • The Process
    • Life Cycle of a Call
    • Daytime & After-Hours
    • Live Answering Service
    • Custom Call Handling
    • Who This Is For
    • Common Questions
  • Contact
    • Schedule A Consultation
    • Contact Us
(888) 308-2015

Compliance & Policies

Service Scope & Limits

Contact & Support Policy

Service Scope & Limits

Defines what is included in the service and how it operates 

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Message Handling

Contact & Support Policy

Service Scope & Limits

How calls and messages are captured, documented, and delivered 

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Contact & Support Policy

Contact & Support Policy

Contact & Support Policy

How to reach us, who is authorized to request changes, and what to expect from support 

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Billing & Payment

Cancellation Policy

Contact & Support Policy

How billing is structured, invoices are issued, payments are processed, and account standing is maintained 

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Cancellation Policy

Cancellation Policy

Cancellation Policy

How cancellations are processed, required notice, and billing impact 

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Terms of Service

Cancellation Policy

Cancellation Policy

General terms that govern use of our services and responsibilities 

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Privacy Policy

Cookies & Tracking Policy

Acceptable Use Policy

How information is collected, used, stored, and protected 

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Acceptable Use Policy

Cookies & Tracking Policy

Acceptable Use Policy

 Rules for appropriate use of our services and prohibited activities 

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Cookies & Tracking Policy

Cookies & Tracking Policy

Cookies & Tracking Policy

How cookies and tracking technologies are used on our website 

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Website Disclaimer

Website Disclaimer

Cookies & Tracking Policy

Limitations of liability and use of information on this website 

View Policy →

Service Scope & Limits

Last Updated: January 1, 2026

This Service Scope & Limitations Policy describes the nature, scope, and limitations of the services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Policy is incorporated by reference into the Company’s Terms of Service and any applicable written service agreement.

1. Scope of Services

The Company provides communication handling and administrative support services as configured by the Client. Services may include, without limitation:

  • intake      of Incoming Communications across supported channels;
  • capturing,      documenting, and routing messages in accordance with Client Instructions;
  • delivery,      dispatch, or notification of messages to Client-designated recipients;
  • administrative      workflows expressly configured during onboarding or otherwise agreed to in      writing.

Services are provided only in accordance with the Client’s selected configuration and Client Instructions.

2. Channel-Agnostic Services

The Company’s Services may be delivered across one or more communication channels, which may include phone, voicemail, text message, email, web forms, live chat, or other channels supported by the Company now or in the future.

The specific channels available to a Client depend on the Services selected and the configuration agreed to during onboarding or subsequently authorized in writing.

3. No Decision-Making Authority

The Company performs Services in a strictly administrative capacity and does not exercise independent judgment, decision-making authority, or discretion on behalf of Clients, except where expressly authorized in writing through Client Instructions.

The Company does not:

  • make      business, legal, medical, financial, or operational decisions;
  • determine      urgency, priority, or response requirements beyond those explicitly      defined in Client Instructions;
  • provide      advice, recommendations, opinions, or interpretations to callers or      contacts.

All actions taken by the Company are administrative in nature and carried out solely in accordance with Client-provided guidance and configurations.

4. No Professional or Emergency Services

The Services are administrative and communication-based in nature and are not a substitute for professional judgment or emergency services.

The Company does not provide:

  • medical,      clinical, legal, financial, or regulatory advice;
  • emergency      response, emergency dispatch, or crisis intervention services;
  • diagnosis,      treatment decisions, risk assessments, or professional determinations.

In the event of an emergency, individuals should contact local emergency services immediately. The Company’s role is limited to administrative communication intake and delivery, as configured by the Client through Client Instructions.

5. Reliance on Client Instructions

The effectiveness, accuracy, and timeliness of the Services depend on the completeness, accuracy, and currency of Client Instructions.

The Company is not responsible for:

  • errors,      delays, or omissions resulting from incomplete, inaccurate, or outdated      Client Instructions;
  • failures      caused by unreachable, unavailable, or incorrect Client-designated      contacts;
  • outcomes      or consequences resulting from how communications are reviewed,      interpreted, or acted upon after delivery.

Clients are responsible for maintaining current Client Instructions, contact information, escalation paths, schedules, and service configurations.

6. Third-Party Dependencies

Certain aspects of the Services depend on third-party systems, platforms, or infrastructure not owned or controlled by the Company, including but not limited to telecommunications providers, internet services, software platforms, and integrations.

The Company is not responsible for service interruptions, delays, errors, or failures caused by third-party systems, outages, network issues, or other external conditions beyond the Company’s reasonable control.

7. Service Modifications and Limitations

Services are provided based on the configuration in effect at the time of delivery. Requests to modify workflows, communication channels, routing logic, or service scope may require additional setup time, fees, and written approval before implementation.

The Company is not obligated to support:

  • services,      features, or workflows not agreed upon during onboarding or subsequently      authorized in writing;
  • custom      workflows or handling requirements not documented in Client Instructions;
  • unsupported      channels, integrations, platforms, or use cases.

8. No Guaranteed Outcomes

While the Company makes commercially reasonable efforts to provide reliable Services, the Services are provided on an “as available” basis and without guarantees as to specific outcomes, response times, availability, or results.

The Company is not responsible for business outcomes, lost opportunities, missed communications, or damages arising from Client decisions, third-party actions, or circumstances beyond the Company’s reasonable control.

9. Relationship to Other Policies

This Service Scope & Limitations Policy should be read in conjunction with the Terms of Service, Privacy Policy, Billing & Payment Policy, and Message Handling Disclaimer. In the event of a conflict, the applicable written service agreement will govern.

10. Contact Information

Questions regarding this Service Scope & Limitations Policy may be directed to:
Email: policies@themsgctr.com

Message Handling

Last Updated: January 1, 2026

This Message Handling Disclaimer describes the scope, limitations, and boundaries of message intake, handling, routing, and delivery services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Disclaimer is incorporated by reference into the Company’s Terms of Service and any applicable written service agreement.

  

1. Nature of Message Handling Services

The Company provides administrative communication handling services only. These services may include receiving, recording, documenting, routing, and delivering Incoming Communications strictly in accordance with Client Instructions.

The Company does not create, modify, interpret, evaluate, prioritize, or make decisions regarding the content or significance of communications, except as necessary to carry out Client Instructions.

  

2. No Interpretation or Judgment

The Company does not:

  • interpret      the meaning, intent, significance, or implications of communications;
  • determine      urgency, priority, or required response unless expressly defined in Client      Instructions;
  • provide      advice, opinions, recommendations, or guidance to callers or contacts;
  • verify,      validate, or assess the accuracy, completeness, or truthfulness of      information provided by callers.

All message content is handled and delivered as received, subject to Client Instructions, service configuration, and system capabilities.

  

3. No Guarantee of Delivery or Response

While the Company makes commercially reasonable efforts to receive and deliver messages in accordance with Client Instructions, the Company does not guarantee:

  • successful      delivery to Client-designated recipients;
  • receipt,      review, or response by End Users;
  • specific      response times, actions, or outcomes.

Responsibility for monitoring designated delivery channels and for reviewing, interpreting, and acting upon messages after delivery rests solely with the Client and Client-designated recipients.

  

4. Client Responsibility for Instructions and Outcomes

The accuracy, timeliness, and effectiveness of message handling depend on the completeness, clarity, and currency of Client Instructions.

The Company is not responsible for:

  • errors,      delays, or omissions resulting from incomplete, inaccurate, or outdated      Client Instructions;
  • failures      caused by unreachable, unavailable, or incorrect Client-designated      contacts;
  • consequences      arising from how messages are reviewed, interpreted, prioritized, or acted      upon after delivery.

  

5. No Emergency or Professional Services

The Company does not provide emergency response, emergency dispatch, or crisis intervention services.

The Company does not provide medical, legal, financial, or other professional advice and does not assess risk, severity, or urgency except as expressly defined in Client Instructions.

If an emergency exists, individuals should contact local emergency services immediately.

  

6. Third-Party Dependencies

Message handling and delivery may rely on third-party systems, platforms, or services not owned or controlled by the Company, including telecommunications providers, internet services, software platforms, and integrations.

The Company is not responsible for delays, interruptions, errors, or failures caused by third-party systems, network issues, outages, or other external conditions beyond the Company’s reasonable control.

  

7. Relationship to Other Policies

This Message Handling Disclaimer should be read in conjunction with the Terms of Service, Privacy Policy, Billing & Payment Policy, and Service Scope & Limits Policy. In the event of a conflict, the applicable written service agreement will govern.

  

8. Contact Information

Questions regarding this Message Handling Disclaimer may be directed to:
Email: policies@themsgctr.com

Contact & Support Policy

Last Updated: January 1, 2026

This Contact & Support Policy describes how Clients and website users may contact The Message Center (“Company,” “we,” “us,” or “our”) regarding general inquiries, service-related matters, account administration, support requests, and policy or documentation questions. This Policy is incorporated by reference into the Terms of Service and any applicable written service agreement.

1. Scope of Support

The Company provides support related to:

  • account      setup, onboarding, configuration, and ongoing account administration;
  • service      operation, delivery, and usage in accordance with Client Instructions;
  • billing,      invoicing, payments, and account-related financial matters;
  • updates      to Client Instructions, workflows, configurations, or other authorized      service changes;
  • general      questions regarding Services, documentation, policies, or operational      processes.

Support is provided in accordance with the scope of Services selected by the Client and the terms of any applicable written service agreement.

  

2. Authorized Contacts

Support requests must be submitted by individuals authorized by the Client to act on the Client’s behalf. The Company may decline to act on requests from individuals who are not properly authorized in order to protect account security, confidentiality, and service integrity.

Clients are responsible for maintaining accurate and current authorized contact information.

  

3. Support Channels

The Company provides support through designated communication channels, which may include email, web forms, portals, or other written methods communicated during onboarding or made available through the website or service documentation.

Support channels, availability, and response times may vary based on the Services in use, the nature and complexity of the request, and operational considerations.

  

4. Response Times

The Company makes commercially reasonable efforts to respond to support inquiries in a timely manner. However, response times are not guaranteed and may vary based on factors including, but not limited to:

  • the      nature and complexity of the request;
  • service      configuration or scope;
  • business      hours or operational schedules;
  • reliance      on third-party systems or dependencies; and
  • overall      support volume or demand.

Urgent or time-sensitive matters should be clearly identified and submitted in accordance with Client Instructions, service configuration, or any service-specific guidance provided by the Company.

  

5. Limitations of Support

Support services do not include:

  • business,      legal, medical, financial, or other professional advice;
  • emergency      response, emergency dispatch, or crisis intervention;
  • actions      or decisions outside the scope of the Services, Client Instructions, or      agreed service configuration;
  • real-time      monitoring, supervision, or immediate response unless expressly included      in a written service agreement or service configuration.

Support interactions are administrative in nature and are intended solely to assist Clients with use of the Services as configured.

  

6. Updates and Changes

Requests to modify Client Instructions, workflows, communication channels, configurations, or service scope may require verification, additional setup time, fees, or written approval. The Company is not obligated to implement requests that fall outside the agreed service scope, service configuration, or applicable written service agreement.

  

7. Policy and Legal Inquiries

Questions related to the Terms of Service, Company policies, compliance matters, or legal and contractual documentation should be directed through the Company’s designated policy or compliance contact channel.

  

8. Contact Information

For general inquiries, support requests, or policy-related questions, please contact:
Email: policies@themsgctr.com

Additional contact details or service-specific support instructions may be provided during onboarding or within a written service agreement.

  

9. Relationship to Other Policies

This Contact & Support Policy should be read in conjunction with the Terms of Service, Privacy Policy, Billing & Payment Policy, Service Scope & Limits Policy, Acceptable Use Policy, Cookies & Tracking Policy, and Website Use Disclaimer. In the event of a conflict, the applicable written service agreement will govern.

   

Billing & Payment Policy

Last Updated: January 1, 2026

This Billing & Payment Policy explains how fees, invoicing, payments, and related matters are handled by The Message Center (“Company,” “we,” “us,” or “our”). This Policy applies to all Clients and is incorporated by reference into the Company’s Terms of Service and any applicable written service agreement.

  

1. Billing Structure

Billing terms, pricing, service plans, and applicable fees are established during onboarding or set forth in a written service agreement, pricing schedule, or order confirmation.

Depending on the Services selected, billing may include, without limitation:

  • subscription-based      fees;
  • per-user,      per-account, or other unit-based charges;
  • usage-based      fees;
  • one-time      setup, onboarding, or configuration fees; or
  • a      combination of the above.

All pricing and billing terms are communicated to the Client prior to service activation.

  

2. Billing Cycle and Invoicing

Invoices are issued in accordance with the agreed billing cycle, which is typically monthly unless otherwise specified in writing.

Invoices may include:

  • the      applicable service period;
  • recurring      subscription charges;
  • usage-based,      overage, or additional charges, if applicable;
  • taxes      or fees required by law.

Clients are responsible for reviewing invoices promptly and notifying the Company in writing of any questions or discrepancies within a reasonable time after receipt.

  

3. Payment Methods

Accepted payment methods are communicated during onboarding and may include credit card, ACH, or other approved electronic payment methods.

Unless otherwise agreed in writing:

  • payments      are due on or before the invoice due date;
  • enrollment      in automatic or recurring payments may be required for ongoing Services;
  • Clients      are responsible for maintaining current, accurate, and valid payment      information.

  

4. Late or Failed Payments

Failure to remit payment when due may, at the Company’s discretion, result in one or more of the following actions:

  • assessment      of late fees, where permitted by law;
  • restriction,      suspension, or interruption of Services;
  • termination      of Services in accordance with the Terms of Service.

The Company is not responsible for service interruptions or impacts resulting from late payments, declined transactions, failed payment processing, or expired or invalid payment methods.

  

5. Taxes

Clients are responsible for all applicable taxes, fees, or governmental assessments imposed in connection with the Services, excluding taxes based solely on the Company’s net income, unless otherwise required by law.

Where required or applicable, such taxes or fees may be added to invoices and collected by the Company.

  

6. Billing Adjustments and Disputes

If a Client believes an invoice is incorrect, the Client must notify the Company in writing within a reasonable time after receipt of the invoice, providing sufficient detail to allow the Company to review the matter.

Billing disputes do not suspend the Client’s obligation to pay any undisputed amounts by the applicable due date. The Company will review disputed charges in good faith and make any appropriate adjustments, if warranted.

  

7. Changes to Pricing or Billing Terms

The Company may update pricing, billing structures, or payment terms from time to time. Advance notice will be provided when required by applicable law, contract, or written agreement.

Continued use of the Services after updated pricing or billing terms become effective constitutes acceptance of those changes.

  

8. Refunds and Credits

Unless expressly stated in writing, all fees are non-refundable.

Any credits, refunds, or billing adjustments are issued at the Company’s discretion or as required by applicable law or a written service agreement.

  

9. Service Suspension and Reactivation

If Services are suspended due to nonpayment or billing-related issues, reactivation may be subject to the Company’s review and may require one or more of the following:

  • payment      of any outstanding balances;
  • provision      of updated, valid payment information;
  • payment      of any applicable reactivation or administrative fees.

Reactivation is not guaranteed and may be subject to updated service terms or configurations.

  

10. Relationship to Other Policies

This Billing & Payment Policy should be read in conjunction with the Terms of Service and Cancellation Policy. In the event of a conflict, the applicable written service agreement will govern.

  

11. Contact Information

Questions regarding billing or payment matters may be directed to:
Email: billing@themsgctr.com

Cancellation Policy

Last Updated: January 1, 2026

This Cancellation Policy describes the process and requirements for canceling services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Policy is incorporated by reference into the Terms of Service, Billing & Payment Policy, and any applicable written service agreement.

1. Notice of Cancellation

Clients may initiate cancellation by submitting a cancellation request in writing through an authorized communication channel designated by the Company, such as email. For verification and recordkeeping purposes, cancellation requests must be submitted in written form.

2. Cancellation Effective Date

Cancellation becomes effective at the end of the then-current billing period unless otherwise agreed in writing. Services will remain active and billable through the effective cancellation date.

3. Advance Notice

To avoid charges for the next billing cycle, Clients must submit a written cancellation request at least thirty (30) days prior to the next scheduled billing date, unless a different notice period is expressly set forth in a written service agreement.
Cancellation requests received after this notice period may be applied to the following billing cycle.

4. Confirmation

The Company will provide written confirmation once a cancellation request has been processed. Clients should retain this confirmation for their records. If written confirmation is not received, the cancellation request has not been finalized.

5. Outstanding Balances

Clients remain responsible for all outstanding balances, fees, and charges incurred through the effective cancellation date. Past-due accounts may be subject to collection efforts or legal action, as permitted by applicable law and the Terms of Service.

6. Reactivation

If a Client elects to resume service following cancellation, reactivation requires execution of a new service agreement and may be subject to then-current rates, terms, setup or reactivation fees, and service availability at the time of reactivation.

7. Refunds and Credits

Because Services are billed in advance, fees are non-refundable except where required by applicable law or expressly stated in a written agreement. No prorated refunds or credits are issued for partial billing cycles or unused service periods.

8. Relationship to Other Policies

This Cancellation Policy should be read in conjunction with the Terms of Service and Billing & Payment Policy. In the event of a conflict, the applicable written service agreement will govern.

9. Contact Information

Questions regarding cancellation may be directed to:
Email: billing@themsgctr.com

Terms of Service

Last Updated: January 1, 2026

 These Terms of Service (“Terms”) govern access to and use of the website, services, and related offerings provided by The Message Center (“Company,” “we,” “us,” or “our”). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, do not use the website or services.

1. Definitions

“Client” means the business, organization, or individual that subscribes to or uses the services.
“End Users” means individuals designated by the Client—including employees, contractors, or representatives—who receive, review, or act upon Incoming Communications on the Client’s behalf. End Users do not include employees, contractors, or agents of the Company.
“Caller” or “Contact” means any individual or entity initiating communication with the Client.
“Communication” or “Incoming Communication” means any contact initiated through phone, voicemail, text message, email, web form, live chat, or any other communication channel supported by the Company, whether now or in the future.
“Services” means communication handling services provided by the Company, including but not limited to intake, message capture, routing, delivery, dispatch, notification, and related administrative workflows as configured for the Client.
“Client Instructions” means the scripts, routing rules, escalation paths, schedules, contacts, delivery methods, and preferences supplied by Client to guide communication handling.
“Third-Party Services” means platforms, systems, or vendors not operated by the Company, including telecommunications providers, software platforms, integrations, or infrastructure services.

2. Eligibility and Authority

You represent that you are at least eighteen (18) years of age and have the authority to bind the Client to these Terms. If using the Services on behalf of an organization, you confirm you are authorized to do so.

3. Scope of Agreement

These Terms apply to:

  • use of      the Company website;
  • use of      the Services;
  • free      trials, onboarding, and support interactions;
  • any      proposals, order forms, or service agreements entered into with the      Company.

If a written service agreement conflicts with these Terms, the written agreement governs only to the extent of the conflict.

4. Service Description and Configuration

The Company provides communication handling services across one or more contact channels selected by the Client. Services are delivered according to the Client’s selected configuration and Client Instructions.

Client acknowledges that:

  • Services      are performed based on Client-supplied instructions and configurations;
  • accuracy,      speed, and effectiveness depend on the completeness and timeliness of      Client Instructions;
  • changes      to workflows, channels, routing logic, or delivery methods may require      setup time and may result in additional fees.

5. No Professional Advice / No Emergency Services

The Services are administrative and communication-based in nature. The Company does not provide medical, legal, financial, or emergency advice or decision-making.

The Company does not replace emergency services. If an emergency exists, individuals should contact local emergency services immediately. The Company’s role is limited to communication intake and delivery as configured by Client Instructions.

6. Client Responsibilities

Client is responsible for:

  • providing      complete, accurate, and current Client Instructions for all contact      channels in use;
  • maintaining      up-to-date contact details, escalation paths, schedules, and delivery      preferences;
  • ensuring      that End Users designated by the Client monitor the appropriate delivery      channels and take appropriate action upon receipt of Incoming      Communications;
  • maintaining      the functionality of Client-controlled systems, including forwarded      numbers, inboxes, forms, integrations, and routing tools, while      acknowledging that the Company does not control third-party platforms or      Client-managed infrastructure;
  • ensuring      compliance with all laws, regulations, and industry requirements      applicable to the Client’s operations and use of the Services.

The Company is not responsible for failures, delays, or issues resulting from incorrect or outdated Client Instructions, unreachable contacts, misconfigured forwarding or integrations, or interruptions caused by third-party systems or services.

7. Acceptable Use

The Services and website may be used only for lawful and legitimate purposes. Use of the Services must not involve, support, or facilitate any activity that is unlawful, deceptive, abusive, harassing, fraudulent, or otherwise disruptive to the Company, its personnel, other clients, or the public.

Prohibited uses include, but are not limited to:

  • transmitting      false, misleading, or fraudulent information;
  • engaging      in harassment, threats, or abusive conduct;
  • using      the Services in a manner that violates applicable laws, regulations, or      third-party rights;
  • attempting      to interfere with, disrupt, or misuse the Services, systems, or      infrastructure.

The Company reserves the right to suspend or terminate Services immediately if misuse is identified or reasonably suspected.

8. Accounts, Credentials, and Security

If access credentials are issued, Client is responsible for maintaining their confidentiality and for all activity conducted under the account, whether authorized or unauthorized.

Client agrees not to share access credentials except with individuals authorized by the Client to use the Services and must ensure such individuals comply with these Terms. Client must notify the Company promptly of any suspected unauthorized access, misuse, or security breach.

The Company reserves the right to restrict, suspend, or revoke access if account security is compromised or if misuse is suspected.

9. Service Availability and Dependencies

The Company makes commercially reasonable efforts to maintain reliable availability of the Services. However, service availability may be affected by factors outside the Company’s control, including but not limited to internet or network outages, power failures, software or platform disruptions, Third-Party Service interruptions, or force majeure events.

The Company does not guarantee uninterrupted or error-free service and is not liable for delays, failures, or interruptions caused by Third-Party Services, external systems, or circumstances beyond its reasonable control.

10. Fees, Billing, and Taxes

Fees, billing cycles, payment methods, and applicable charges are established during onboarding or set forth in a written service agreement or pricing schedule. Client agrees to pay all fees and applicable taxes in accordance with the agreed billing terms.

Failure to remit payment when due may result in service suspension, restriction, or termination, at the Company’s discretion.

Additional billing, payment, and invoicing details are described in the Billing & Payment Policy, which is incorporated by reference.

11. Free Trials and Promotions

The Company may, at its discretion, offer free trials or promotional services. Eligibility, duration, scope, and any limitations will be communicated during onboarding or in writing.

Free trials and promotional offers are intended for evaluation purposes only and may be limited to one per Client or account. The Company reserves the right to modify, suspend, or discontinue any trial or promotional offer at any time to prevent misuse or abuse.

12. Changes to Services

The Company may modify, update, enhance, or discontinue portions of the website or Services from time to time. Changes may include feature updates, workflow adjustments, or service refinements.

If a change materially affects paid Services, the Company will provide notice when reasonably practicable. Continued use of the Services after such changes constitutes acceptance of the updated Services.

13. Intellectual Property

All content, materials, software, workflows, documentation, designs, branding, and proprietary systems made available through the website or Services are owned by the Company or its licensors and are protected by applicable intellectual property laws.

Use of the Services does not grant the Client any ownership rights in the Company’s intellectual property. Except as expressly permitted in writing, the Client may not copy, reproduce, modify, distribute, resell, sublicense, reverse-engineer, or otherwise misuse the Company’s intellectual property.

14. Confidentiality

Each party agrees to maintain the confidentiality of non-public information disclosed in connection with the Services, including but not limited to business operations, pricing, workflows, systems, instructions, data, and communications (“Confidential Information”).

Confidential Information may be used solely for purposes of performing or receiving the Services and may not be disclosed to third parties except as required to perform the Services, required by law, or expressly permitted in writing. Each party agrees to take reasonable measures to protect Confidential Information and to ensure that its employees, contractors, and representatives comply with these obligations.

Confidentiality obligations survive termination of the Services.

15. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, or business interruption, arising out of or related to the Services, even if the Company has been advised of the possibility of such damages.

The Company’s total aggregate liability for any claim, loss, or damages arising out of or relating to the Services shall not exceed the total fees paid by the Client to the Company during the period immediately preceding the event giving rise to the claim.

16. Indemnification

Client agrees to defend, indemnify, and hold harmless the Company and its owners, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Client’s      use of the Services;
  • Client      Instructions or information provided to the Company;
  • Client’s      business operations, communications, or interactions with third parties;
  • Client’s      violation of these Terms or applicable laws or regulations.

17. Termination

The Company may suspend or terminate Services, in whole or in part, for reasons including but not limited to nonpayment, misuse of the Services, violation of these Terms, legal or regulatory requirements, or operational, security, or risk concerns.

Client may terminate Services in accordance with the Cancellation Policy and any applicable written service agreement. Termination does not relieve Client of payment obligations incurred prior to the effective termination date.

18. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in North Carolina, unless otherwise required by applicable law.

19. Changes to These Terms

The Company may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued access to or use of the website or Services after such changes constitutes acceptance of the revised Terms.

20. Contact Information

Questions regarding these Terms may be directed to:
Email: policies@themsgctr.com

  

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Privacy Policy

Last Updated: January 1, 2026

The Message Center (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and businesses that interact with our website and Services. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our operations.

This Privacy Policy applies to information collected through our website, Services, onboarding processes, communications, and related interactions.

1. Information We Collect

We collect information necessary to provide and support the Services. The categories of information collected depend on how you interact with us and the Services used.

A. Client and Business Information

  • Business      name and primary contact details, including name, email address, phone      number, and mailing address
  • Account      setup information, service configurations, and preferences
  • Billing,      invoicing, and payment-related information
  • Client      Instructions, routing preferences, and other operational details provided      by the Client

B. Communication Information

  • Information      provided by individuals who contact a Client through the Services
  • Message      content, timestamps, delivery status, and routing information
  • Limited      communication metadata necessary to receive, process, and deliver      communications in accordance with Client Instructions

C. Website and Technical Information

  • IP      address, browser type, device type, operating system, and related      technical identifiers
  • Pages      viewed, referring URLs, and interaction data associated with website usage
  • Cookies      and similar tracking technologies used to support website functionality      and performance

2. How We Use Information

We use collected information solely to provide, operate, and support the Services and only to the extent necessary to carry out Client Instructions. Specifically, information may be used to:

  • provide,      operate, and support the Services
  • complete      onboarding, billing, and account management activities
  • receive,      process, route, and deliver Incoming Communications in accordance with      Client Instructions
  • maintain      service quality, reliability, and security
  • communicate      with Clients regarding service updates, support matters, or policy changes
  • comply      with applicable legal, regulatory, and contractual obligations

The Company does not use Client or communication information for purposes unrelated to providing or supporting the Services.

  

3. Information Sharing and Disclosure

The Company does not sell, rent, or trade personal or Client information.

Information is shared only to the limited extent necessary to provide and support the Services and solely in the following circumstances:

  • with      Company personnel or contractors who require access to perform their job      responsibilities
  • with      Third-Party Services or vendors that support operations
  • when      required by law or legal process
  • to      protect rights, property, or safety
  • with      Client authorization

  

4. Client-Controlled Information

Clients retain control over:

  • communication      content
  • instructions      and routing rules
  • post-delivery      handling decisions

The Company processes information solely on behalf of Clients and does not independently use or act on it outside of providing the Services.

  

5. Data Security

The Company implements reasonable safeguards to protect information. However, no system is 100% secure. Clients are responsible for securing their own systems, devices, and access points.

  

6. Data Retention

Information is retained only as long as necessary to:

  • provide      services
  • meet      legal obligations
  • resolve      disputes

Data is deleted or de-identified when no longer required.

  

7. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality and performance.

Users may disable cookies through browser settings, though some features may be affected.

  

8. Third-Party Services

We may link to or integrate with third-party services. This Policy does not apply to those providers. Users should review their policies separately.

  

9. Children’s Privacy

Services are not intended for individuals under 18. We do not knowingly collect information from children.

  

10. Changes to This Policy

This Policy may be updated periodically. Continued use of the Services constitutes acceptance of changes.

  

11. Contact Information

Email: policies@themsgctr.com

   

Acceptable Use Policy

Last Updated: January 1, 2026

This Acceptable Use Policy (“Policy”) describes permitted and prohibited uses of the website and services provided by The Message Center (“Company,” “we,” “us,” or “our”). This Policy is incorporated into the Terms of Service and any applicable service agreement.

  

1. Permitted Use

Clients may use the Services only for lawful, legitimate, and authorized business purposes in accordance with:

  • Terms      of Service
  • service      agreements
  • Client      Instructions
  • applicable      laws

Use must remain within approved configurations and scope.

  

2. Prohibited Use

The Services may not be used for unlawful, deceptive, abusive, or disruptive activities.

Prohibited uses include:

  • false      or misleading information
  • harassment      or threats
  • illegal      activities
  • impersonation      or misrepresentation
  • infringement      of rights
  • system      interference or misuse
  • unauthorized      access

  

3. No Circumvention or Misuse

Clients may not:

  • bypass      system safeguards
  • manipulate      workflows outside approved configurations
  • use      the system inconsistently with agreed instructions

  

4. Responsibility for Content and Instructions

Clients are responsible for:

  • all      communication content
  • accuracy      and legality of instructions
  • compliance      with applicable laws

The Company does not independently review communications beyond administrative handling.

  

5. Enforcement and Remedies

The Company may investigate violations and take action, including:

  • restriction
  • suspension
  • termination

This may occur without prior notice if misuse is suspected.

  

6. Relationship to Other Policies

This Policy should be read alongside:

  • Terms      of Service
  • Privacy      Policy
  • Billing      & Payment Policy
  • Service      Scope & Limits
  • Message      Handling Disclaimer

  

7. Contact Information

Email: policies@themsgctr.com

  

Cookies & Tracking Policy

Last Updated: January 1, 2026

 This Cancellation Policy (“Policy”) outlines the terms under which services provided by The Message Center (“Company,” “we,” “us,” or “our”) may be canceled by the Client. This Policy is incorporated into the Terms of Service and any applicable service agreement.

1. Cancellation by Client

Clients may request cancellation of services at any time by submitting written notice to the Company.

Cancellation requests must be submitted through an approved communication method, including email or other designated account communication channels.

  

2. Effective Date of Cancellation

Cancellation becomes effective at the end of the current billing cycle unless otherwise agreed in writing.

The Company does not provide retroactive cancellations once services have been active during a billing period.

  

3. Billing After Cancellation Request

Clients remain responsible for all charges incurred up to the effective cancellation date.

This includes:

  • monthly      service fees
  • usage-based      charges
  • any      applicable taxes or third-party costs

No partial refunds or prorated credits will be issued unless explicitly stated in writing.

  

4. Immediate Termination by Company

The Company reserves the right to suspend or terminate services immediately, without prior notice, if:

  • the      Client violates any policy or agreement
  • payment      obligations are not met
  • misuse,      abuse, or prohibited activity is identified

Termination under these conditions does not relieve the Client of outstanding financial obligations.

  

5. Data and Account Access After Cancellation

Upon cancellation:

  • access      to services may be discontinued
  • message      data, call records, and account information may be removed after a      reasonable retention period
  • the      Company is not obligated to store or maintain data beyond operational or      legal requirements

Clients are responsible for retrieving any necessary information prior to the effective cancellation date.

  

6. Reinstatement of Services

If a Client wishes to resume services after cancellation, a new onboarding process may be required. Previous configurations or data are not guaranteed to be retained.

  

7. Changes to This Policy

The Company may update this Cancellation Policy at any time. Continued use of services constitutes acceptance of any revisions.

  

8. Contact Information

Email: policies@themsgctr.com

Website Disclaimers

Last Updated: January 1, 2026

These Terms of Service (“Terms”) govern access to and use of the services provided by The Message Center (“Company,” “we,” “us,” or “our”). By using the Services, the Client agrees to these Terms.

  

1. Scope of Services

The Company provides answering and communication support services based on Client-defined instructions.

The Company:

  • follows      Client Instructions
  • routes      communications accordingly
  • does      not independently make decisions outside of provided instructions

  

2. Client Responsibilities

Clients are responsible for:

  • providing      accurate and complete instructions
  • maintaining      up-to-date account information
  • ensuring      compliance with all applicable laws and regulations

Clients acknowledge that unclear, incomplete, or conflicting instructions may affect service performance.

  

3. No Independent Judgment

The Company operates strictly as an instruction-based service.

Operators:

  • do not      interpret intent
  • do not      provide advice
  • do not      make independent decisions

All actions are based solely on Client Instructions.

  

4. Service Availability

The Company makes reasonable efforts to maintain consistent service availability.

However, the Company does not guarantee uninterrupted or error-free service due to:

  • system      limitations
  • third-party      dependencies
  • external      factors beyond control

  

5. Billing and Payment

Clients agree to pay all applicable fees associated with the Services.

Billing terms include:

  • charges      based on service plans and usage
  • invoices      issued according to the billing cycle
  • payment      due as specified on invoices

Failure to remit payment may result in suspension or termination of services.

  

6. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

  • indirect      or consequential damages
  • loss      of business, revenue, or data
  • outcomes      resulting from Client Instructions or third-party actions

  

7. Indemnification

Clients agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:

  • Client      Instructions
  • misuse      of the Services
  • violation      of applicable laws

  

8. Policy Integration

These Terms incorporate all related policies, including:

  • Privacy      Policy
  • Acceptable      Use Policy
  • Cookies      & Tracking Policy
  • Billing      & Payment Policy
  • Service      Scope & Limits
  • Message      Handling Disclaimer

  

9. Modifications

The Company may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.

  

10. Governing Law

These Terms are governed by applicable laws of the jurisdiction in which the Company operates.

  

11. Contact Information

Email: policies@themsgctr.com

   

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