
Your phone support capacity is no longer capped by the clock or your staff’s bandwidth.
Coverage can be applied during the day, after hours, or only as needed. Every call is handled based on your instructions — consistently, without interruption.
Daytime and after-hours are simply different instruction sets. Your account remains active at all times.
• Daytime, after-hours, or both
• Configured without preset tiers
• Fully defined by your schedule

Coverage is not fixed to a single schedule or structure.
You can use coverage continuously, during specific hours, or only in certain situations.
Coverage can remain consistent or shift based on time, availability, or call conditions.

In every case, it conforms to the structure you’ve defined. Instructions are set in advance and applied as configured.
If you’d like to find out how this would be set up for your business, we’re available to walk you through it.
Talk through options — (888) 308-2015

Coverage determines when calls are handled.
Every call is answered by a live operator and managed according to the instructions you’ve already defined. Nothing is interpreted on the spot — each interaction follows your structure from start to finish.
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