Welcome

 As a healthcare provider, your patients' needs don't stop when your office closes. That's why we offer 24/7 live answering services to ensure that your patients always receive personalized, efficient care. Our HIPAA-compliant facilities in Cary, NC, guarantee the security of your patients' protected information, which is stored off site and accessible only through a Virtual Private Network. Trust us to deliver the high-quality service your patients deserve 

 Experience the Difference with Our Exceptional Operators: Thoroughly Trained in HIPAA Compliance, Customer Service, and Clear Communication 

The Message Center is dedicated to ensuring that all of our employees are fully trained and compliant with HIPAA regulations. We understand the importance of protecting patient information and take every necessary measure to ensure that all of our practices align with HIPAA standards.

To that end, we require every employee to complete a comprehensive training series on HIPAA compliance. This training covers all aspects of HIPAA regulations and ensures that our team is well-versed in the latest standards and requirements. In addition to the initial training, we also offer ongoing training and testing to ensure that our team remains up-to-date and compliant.

But our team's skillset extends far beyond just HIPAA compliance. Our operators are also trained in customer service best practices and are able to empathize with and deescalate challenging situations. They are equipped to handle a variety of different scenarios and are able to adapt their approach based on the specific needs of each patient. In the event of a true medical emergency, our operators are prepared to direct patients to the appropriate level of care based on special instructions provided during account setup.

At The Message Center, we strive to eliminate miscommunications and provide a seamless experience for our clients' patients. To that end, our operators are trained to actively listen and confirm information with callers, ensuring that all necessary information is accurately documented. We also have bilingual operators on staff who are fluent in English and Spanish, and we partner with a HIPAA-compliant third party to provide translation services virtually in every language. This allows us to effectively communicate with patients regardless of their native language, eliminating language barriers and ensuring that all patients receive the same high level of care.

We are so confident in the quality of our services that we offer a free trial for our clients to evaluate our performance before committing to a long-term contract. Our virtual office and flat rate answering service plans are flexible and don't require a long-term commitment, and we only ask for a 30-day notice if you decide to cancel your account. If you are a healthcare provider looking for a reliable, HIPAA-compliant answering service, look no further than The Message Center. Give us a call at 888-308-2015 to learn more and start your free trial today.

At The Message Center, we understand the unique communication needs of healthcare professionals. That's why we offer answering services exclusively to this industry. Our team is specially trained to handle the unique challenges and demands of healthcare communication and is able to provide a high level of service to a wide range of healthcare providers, including doctors of medicine or osteopathy, podiatrists, dentists, chiropractors, clinical psychologists, optometrists, nurse practitioners, nurse-midwives, home health agencies, medical supply companies, hospitals, and more.

We know that in the healthcare industry, timely and accurate communication is of the utmost importance. That's why we offer around-the-clock answering services to ensure that patients are able to reach their healthcare providers whenever they need to. Our team of operators is trained to handle a variety of different scenarios and is able to adapt their approach based on the specific needs of each patient. Whether it's directing a patient to the appropriate level of care in the event of an emergency, scheduling appointments, or providing information, our operators are equipped to handle it all.

At The Message Center, we are dedicated to providing the highest quality answering services to healthcare professionals. We understand the importance of patient communication and are committed to ensuring that our clients' patients receive the care and attention they deserve. If you are a healthcare provider looking for a reliable, professional answering service, look no further than The Message Center. Give us a call today to learn more about how we can help your practice.

As a client of The Message Center, you can expect exceptional service every step of the way. We understand that no two businesses are the same, which is why we offer customized accounts to suit your specific needs. From text and email to encrypted email, secure messaging, fax, alpha paging, and voice delivery, we offer a wide range of delivery methods for you to choose from.

Our team of professional operators is trained to provide a high level of service and is able to handle a variety of different scenarios. Whether it's answering calls, scheduling appointments, or providing information, our operators are equipped to handle it all. We also offer professional customized greetings to ensure that your patients or clients receive a personalized experience every time they call.

In addition to our top-notch operator services, we also place a strong emphasis on security and compliance. We are committed to following all relevant industry regulations, including HIPAA, and take every necessary measure to ensure the protection of sensitive information. Our facilities are equipped with state-of-the-art security systems and all data is stored offsite in secure, compliant locations.

At The Message Center, we are dedicated to helping our clients succeed. Whether you are a healthcare provider looking for a reliable answering service or a business in need of efficient communication solutions, we have the expertise and resources to meet your needs. If you have any questions about our services or how we can help your business, please don't hesitate to give us a call at 888-308-2015. We look forward to receiving your call and helping your business thrive.